The front panel of a front-load washer is removed in a US home laundry room, exposing the tub and two shock absorbers mounted to the base.

Washer
Suspension and Shock Absorber Repair

A washer that shakes, bangs the cabinet or walks across the floor on the spin, repaired at the shocks, springs, rods and feet.

(844) 398-5711

Mon–Sat, 8am–8pm

  • Low cost band
  • 4 steps on the visit
  • 4 problems it answers

Book a visit

Three short steps, about a minute.

or call (844) 398-5711

What the washer suspension and shock absorber repair
involves.

The tub of every washer floats inside the cabinet on a suspension that soaks up the motion of a spinning load. Front-loaders hang the tub from springs at the top and damp it with washer shock absorbers or dampers underneath. Top-loaders hang it from four suspension rods or springs from the corners. As these parts wear, the tub swings farther on every spin, knocks the cabinet, and makes the whole machine walk. The control then cuts the spin short to protect itself, and clothes come out wet. The repair replaces the worn parts as a set, and checks the feet, the floor and whether the shipping bolts were ever removed.

How the visit goes

Suspension and shock repair,
step by step.

Replace the worn parts as a set and run a full spin to confirm the tub stays centered and the washer stays in place.

01

Run a balanced load and watch how the tub moves inside the cabinet as the spin speeds up.

02

Check that the washer is level, that all four feet touch the floor with their lock nuts tight, and that no shipping bolts remain in the back.

03

Press on the tub and inspect the shocks, springs, rods and their mounts for weak damping, broken ends and worn pads.

04

Replace the worn parts as a set and run a full spin to confirm the tub stays centered and the washer stays in place.

The problems
it answers.

4 of them, from washer shaking and walking to washer stops mid-cycle.

All problems
A front-load washer in a US home laundry room shifted a few inches out of line with its neighboring cabinet, a scuff mark on the floor showing where it walked. Most common

Washer Shaking and Walking

5 causes, cheapest first

Before you call

Tell us this when you book

  1. Whether the washer shakes on every load or only large ones
  2. Whether it moves across the floor during the spin
  3. Whether the washer is new or was recently moved
  4. What floor it stands on: concrete, wood, or an upper floor

It also answers

The makes
we see it on.

14 makes on this site, and the washer suspension and shock absorber repair on any of them. Each mark opens that make's own page.

All 14 brands

Suspension and shock repair,
where we come out.

The laundry room, the climate and the building all change how the washer suspension and shock absorber repair goes. These notes are about that, metro by metro.

All service areas

Tampa BayFL · 31 areas

A Tampa Bay washer in a second-floor laundry or on a raised condo platform that shakes and walks during spin is usually running on worn shocks or springs, and every hard spin makes the movement worse until the drum knocks the cabinet.

OrlandoFL · 30 areas

Orlando's slab-floored garages and laundry rooms give a washer firm footing, so when one starts dancing across the floor there the cause is more often worn dampers, broken springs or suspension rods than the floor beneath it.

Miami / South FloridaFL · 47 areas

Vibration from a washer in a Miami tower can travel into the slab and the neighbors' ceilings, and worn shocks or springs on a stacked or front-load machine are replaced before the noise becomes a complaint to building management.

New York MetroNY · 75 areas

Many New York walk-ups and brownstones have wood-joisted floors, and a washer that shakes on spin there is felt through the whole apartment; worn suspension parts are replaced and the machine is leveled on the floor it actually stands on.

HoustonTX · 36 areas

Houston's upstairs laundry rooms sit on wood-framed floors that carry vibration, so a washer that thumps on spin is inspected for worn shocks, springs and leveling feet before the noise reaches the rooms below.

ChicagoIL · 50 areas

A basement washer in Chicagoland stands on concrete, and when it begins to creep across the floor the suspension is the likely cause; rubber feet, dampers and springs are checked and the machine is leveled again.

Los AngelesCA · 95 areas

Los Angeles garage floors are often sloped toward the door to shed water, and a washer never leveled on that slope wears its suspension unevenly; shocks and feet are replaced and the cabinet is set level on the incline.

San DiegoCA · 31 areas

San Diego households that wash heavy wetsuits and beach blankets put sudden loads on a washer's suspension, and a machine that bangs during spin is usually ready for new shocks, springs or suspension rods.

San Francisco Bay AreaCA · 74 areas

Upper-floor laundries in Bay Area flats rest on old wood framing that magnifies every wobble, so a washer that shakes or walks there gets new suspension parts and careful leveling rather than a thicker rubber pad.

A parent and a child loading towels into an open front-load washer together in a bright laundry room
For the heart of your home.

Questions about
the washer suspension and shock absorber repair.

Why does my brand-new washer shake so badly?
The most common reason is that the shipping bolts in the back were left in. They hold the tub rigid during delivery and must come out before the first load. After that, check that the washer is level and the feet are locked.
Should all the shocks or rods be replaced together?
Yes. They wear at about the same rate, and one new part next to three tired ones leaves the tub off balance. Replacing them as a set gives an even suspension.
Can a wooden floor make a washer walk?
It can. A floor that flexes lets the machine rock, especially on an upper floor. Anti-vibration pads or a solid platform help, but a washer with sound suspension should not travel on a reasonably firm floor.
Is shaking only a noise problem?
No. A tub that swings too far strains the bearing, the hoses and the drain connections, and a washer that walks can pull its hoses loose. It is worth fixing before it causes a leak.

Back to your everyday

Ready to book the washer suspension and shock absorber repair?

Have these to hand: whether the washer shakes on every load or only large ones, whether it moves across the floor during the spin, whether the washer is new or was recently moved, what floor it stands on: concrete, wood, or an upper floor.

(844) 398-5711 Schedule a repair