Control Panel Not Responding
The washer's buttons or dial do nothing, the display freezes or goes blank, or settings will not change.
Mon–Sat, 8am–8pm
- 5 checks before you book
- 5 questions that narrow it
- 5 causes, cheapest first
Book a visit
Three short steps, about a minute.
or call (844) 398-5711
Loading appointment form…
The appointment form couldn’t load. Please try again.
What it
usually means.
The control panel is the washer's keyboard and screen, and behind it sits a board that runs every cycle. When the panel stops responding, the cause may be as simple as a control lock or a stuck button, or as deep as a board that lost power or a keypad worn from years of use. Moisture from a steamy laundry room or a spill of detergent can also reach the buttons. A reset by unplugging the washer is the first step; whether the panel comes back fully, partly or not at all shapes what comes next.
The 5 causes, cheapest first
Answer these first
Is the display lit, frozen, or completely dark?
Does a lock symbol show on the panel?
Do some buttons work while others do not?
Did detergent, water or cleaner get on the panel recently?
Did the problem start after a power outage or a surge?
Check these
before you book.
Control panel not responding: 5 checks, and none of them costs anything.
Look for a lock symbol and release it as the manual describes.
Unplug the washer or switch off its breaker for a few minutes, then restore power.
Wipe the panel dry and let it sit if detergent or water got on it.
Also worth checking
- Press each button and note which respond and which do not.
- Note the model number from the label inside the door or lid, or at the back.
How soon does it need a visit?
Not urgent. The washer is off and safe. If the panel went blank along with a burning smell or a tripped breaker, cut the power and follow those pages first.
The causes,
cheapest first.
5 things control panel not responding turns out to be, from control lock turned on to failed control board.
The cost guide-
01 no repair
Control lock turned on
Holding a button can lock the panel. The lock symbol shows, and the manual gives the button to hold to release it.
-
02 no repair
Frozen control
A power flicker can freeze the control. Unplugging the washer for a few minutes and plugging it back in usually clears it.
-
03 low to moderate
Worn or wet keypad
Buttons that have worn out, or a keypad that took on moisture or detergent, stop registering presses.
-
04 low
Loose wiring to the panel
A connector between the panel and the main board can work loose from vibration.
-
05 moderate
Failed control board
A board damaged by a surge or age stops running the panel entirely.
-
What it costs
Every repair on the site's cost scale, side by side
Open the cost guide
What else
it could be.
Most often confused with washer not starting, then washer error code.
All problems
The makes
it happens on.
14 makes on this site; control panel not responding can show up on any of them. Each mark opens that make's own page.
All 14 brandsControl Panel Not Responding,
where we come out.
9 metros, each with its own page.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions about
control panel not responding.
Only one button stopped working. Can it be fixed alone?
Can a surge damage the washer's control?
Why does my washer display freeze in the middle of a cycle?
Is a control board repair expensive?
Back to your everyday
Still seeing control panel not responding?
Book with what you checked above — 5 answers save the technician the first part of the visit.