The control panel of a clothes washer seen close, a small lit display with no readable characters and the cycle selector soft beside it.

Fisher & Paykel washer
showing KEY LOC

KEY LOC means the keylock is on and the buttons are disabled.

(844) 398-5711

Mon–Sat, 8am–8pm

  • Mode, not a failure
  • No repair needed
  • Source: Fisher & Paykel

Book a visit

Three short steps, about a minute.

or call (844) 398-5711

Before you book,
in this order.

Each step comes from Fisher & Paykel's own guidance for KEY LOC on its washers. Follow it to the end: the last card says whether this is a visit.

01

Touch and hold the Keylock button for 2 seconds.

Cleared?

No part had to be replaced. If a later load stops with water left in the drum or the cycle halts again, treat it as a new problem.

What not to do

KEY LOC is not a problem with the control panel; it is a lock you can switch off.

What you may
notice with it.

The washer problems KEY LOC tends to arrive with. Answer these at the washer before anyone is booked.

All problems

No repair indicated

Nothing to repair.

Something the washer does by design, or a setting somebody turned on — a child lock, a prompt to run a cleaning cycle, a paused cycle waiting for the door. No part has failed and nothing needs replacing.

In Fisher & Paykel's own words

Touch and hold the ‘Keylock’ button for 2 seconds.
Fisher & Paykel WH2424F and WH2424P front loading washer installation and user guide, US/CA (PDF on fisherpaykel.com)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Fisher & Paykel WH2424F and WH2424P 24-inch front loaders (US/CA user guide 429798D); the code is spelled out on the display.

Fisher & Paykel KEY LOC washer repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A parent and a child loading towels into an open front-load washer together in a bright laundry room
For the heart of your home.

Questions
about KEY LOC.

Can I clear KEY LOC myself?
Touch and hold the Keylock button for 2 seconds.
Why won't the buttons on my Fisher & Paykel respond with KEY LOC shown?
The keylock is on. Holding the Keylock button for 2 seconds turns it off.
KEY LOC is off, but my Fisher & Paykel buttons still do nothing. What now?
Then the lock is not the cause, and the controls need to be checked on a visit.

Back to your everyday

Still showing KEY LOC?

Book with the code as it appears, the full model number, and whether any water is on the floor — for a code, that is where the diagnosis begins.

(844) 398-5711 Schedule a repair