Samsung washer
showing Ub
Ub means the load is too uneven in the tub for the washer to finish spinning.
Mon–Sat, 8am–8pm
- Unbalanced load
- Suspension and shock repair
- Source: Samsung
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or call (844) 398-5711
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What Ub
actually means.
Ub means the load is too uneven in the tub for the washer to finish spinning. Ur is the related message shown while the washer adds water and tries to rebalance on its own.
Samsung washer display · also shown as UE, U6, Ur, 1 Ub
What to do when Ub shows on the washerKind of codeUnbalanced load
The control sensed the drum wobbling and cut the spin short. Usually it is one heavy item bunched to one side or a machine that is not level; worn shocks or springs come next, and shipping bolts left in a new washer are checked too.
Usually leads toSuspension and shock repair
A washer that shakes, bangs the cabinet or walks across the floor on the spin, repaired at the shocks, springs, rods and feet.
Shows up asWasher Shaking and Walking
The washer shakes hard, thumps against the wall or creeps across the floor during the spin.
MakeSamsung
Front-load and top-load washers from the Korean maker, built around electronic controls and load sensing.
SourceSamsung US support: Samsung washing machine information and error codes (read 24 Sep 2026)
Samsung front-load and top-load washers; on some models dc also means an unbalanced load.
Before you book,
in this order.
Each step comes from Samsung's own guidance for Ub on its washers. Follow it to the end: the last card says whether this is a visit.
Pause the washer and untangle the load, spreading it evenly.
Close the door or lid and press Start.
If it happens constantly, check that the washer is level and book a visit if it still will not spin.
Still there?
It usually turns into suspension and shock repair. Book with the code and the model number.
What not to do
Ur on its own is not a problem; Samsung says it only tells you the washer is retrying.
What you may
notice with it.
The washer problems Ub tends to arrive with. Answer these at the washer before anyone is booked.
All problems
Washer Shaking and Walking
5 causes, cheapest first
Where Ub usually leads
Suspension and shock repair.
Samsung
washers.
Front-load and top-load washers from the Korean maker, built around electronic controls and load sensing.
Samsung washer repair
Front-load washer
A horizontal drum behind a sealed glass door, a rubber boot, a locking latch and a pump with a filter you can reach from the front.
Top-load washer
The upright washer with a lid on top, moving clothes either with a tall central agitator or with a low impeller plate in the bottom of the basket.
Stackable washer
The washer at the bottom of a stacked pair or a single-frame laundry center, repaired inside the closet or recess it was sized for.
In Samsung's own words
A Ur code does not mean that there is an issue with your washer, it's just there to tell you what's happening.
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Samsung front-load and top-load washers; on some models dc also means an unbalanced load.
Samsung Ub washer repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about Ub.
Can I clear Ub myself?
Why is my Samsung cycle running long with Ur on the display?
Does Ub on a Samsung washer mean the suspension is worn?
Back to your everyday
Still showing Ub?
Book with the code as it appears, the full model number, and whether any water is on the floor — for a code, that is where the diagnosis begins.