Samsung washer
showing AC
AC and AE mean the washer's control boards are not communicating with each other properly.
Mon–Sat, 8am–8pm
- Communication
- Controls and sensors
- Source: Samsung
Book a visit
Three short steps, about a minute.
or call (844) 398-5711
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What AC
actually means.
AC and AE mean the washer's control boards are not communicating with each other properly.
Samsung washer display · also shown as AE, AC6, AE6, AEb
What to do when AC shows on the washerKind of codeCommunication
The main control board and the panel board have lost contact with each other. The wire harness and its plugs are checked, and any sign of water reaching them, before either board is replaced.
Usually leads toControls and sensors
A dead display, buttons that do nothing, cycles that stop at random or codes that keep returning, traced to the control, its sensors or its wiring.
Shows up asControl Panel Not Responding
The washer's buttons or dial do nothing, the display freezes or goes blank, or settings will not change.
MakeSamsung
Front-load and top-load washers from the Korean maker, built around electronic controls and load sensing.
SourceSamsung US support: Samsung washing machine information and error codes (read 24 Sep 2026)
Samsung washers; Samsung lists a long family of AC and AE codes, and notes AE3 separately as a DR Ready modem code.
Before you book,
in this order.
Each step comes from Samsung's own guidance for AC on its washers. Follow it to the end: the last card says whether this is a visit.
Switch the washer off and leave it off for 2 to 3 minutes.
Turn it on and run the cycle again.
Book a visit if AC or AE shows up again.
What not to do
AC is not a water or drain problem; it concerns the electronics talking to each other.
What you may
notice with it.
The washer problems AC tends to arrive with. Answer these at the washer before anyone is booked.
All problems
Control Panel Not Responding
5 causes, cheapest first
Where AC usually leads
Controls and sensors.
Samsung
washers.
Front-load and top-load washers from the Korean maker, built around electronic controls and load sensing.
Samsung washer repair
Front-load washer
A horizontal drum behind a sealed glass door, a rubber boot, a locking latch and a pump with a filter you can reach from the front.
Top-load washer
The upright washer with a lid on top, moving clothes either with a tall central agitator or with a low impeller plate in the bottom of the basket.
Stackable washer
The washer at the bottom of a stacked pair or a single-frame laundry center, repaired inside the closet or recess it was sized for.
In Samsung's own words
AE, AE6, AEb, AC6, ACb, AC, AC4, AC3, AC5, AE8, AEB, AE4, AE3, AE5, 1AC6, 1 AC, AC7 - Communication Error
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Samsung washers; Samsung lists a long family of AC and AE codes, and notes AE3 separately as a DR Ready modem code.
Samsung AC washer repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about AC.
Can I clear AC myself?
Is AE on a Samsung washer the same as AC?
What does a technician check for AC on a Samsung washer?
Back to your everyday
Still showing AC?
Book with the code as it appears, the full model number, and whether any water is on the floor — for a code, that is where the diagnosis begins.