A hand unscrewing the drain-pump filter cap at the lower corner of a front-load washer, a towel spread below.

What an owner can check safely

Troubleshooting
guides.

The checks you can run on your own washer, and the point where carrying on stops being wise.

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Mon–Sat, 8am–8pm

Three guides
Read before you book
Says where to stop

Book a visit

Three short steps, about a minute.

or call (844) 398-5711

Troubleshooting,
guide by guide.

These guides are for the half hour before you book: what can be checked on a washer with the power unplugged, a towel on the floor and a flashlight in hand. They cover the outlet and the control panel, the supply valves and hoses, the door or lid latch, the drain path and the pump filter, and where to find the model number that every later step depends on.

All 18 guides

A person crouching behind a white front-load washer eased away from the wall in a US laundry room, a flashlight on the hot and cold supply valves and the braided fill hoses.

4-minute read

Five things to rule out before booking a washer repair

Power and panel locks, both supply valves, the door or lid latch, the drain hose and pump filter, and the load and level, in about half an hour.

The lower front corner of a white front-load washer in a US laundry room, its small access door open and the round drain pump filter cap exposed above a shallow pan and a folded towel on the floor.

5-minute read

Clean the drain pump filter on a front-load washer

Where the small access door is, how to let the trapped water out without a flood, cleaning and refitting the filter, and how often to do it.

A hand holding a flashlight toward the rim of the open door of a front-load washer in a US laundry room, lighting a small blank silver tag on the frame beside the door boot.

4-minute read

Find your washer's model number

The tag sits around a front-loader's door opening or under a top-loader's lid, and it unlocks the right manual, the right parts and any recall.

What an owner can check safely.

Each check is written so its result is useful either way. A cleared filter may end the problem; a filter that was already clean rules out a common cause and tells the technician to look further in. Writing down what you tried, and what the display showed, turns the first visit from identification into repair.

The line is drawn plainly in every guide. Owner checks stay outside the cabinet and at the hoses and standpipe; panels held by screws, wiring and the house plumbing beyond the standpipe are for a technician or a plumber.

Not sure where to start?

The short answerFive things to rule out before booking a washer repair

Practical washer troubleshooting before booking covers five things: power at the outlet and the settings on the panel, both water supply valves and their hoses, the door or lid latch, the drain hose and pump filter, and the load itself.

The short answerClean the drain pump filter on a front-load washer

The washer drain pump filter sits behind a small access door at the lower front of most front-load, stacked and compact washers, and it traps lint, coins and small items before they reach the pump.

The short answerFind your washer's model number

The washer model number is printed on a tag that, on most machines, sits inside the door around the front-loader's opening or under the lid near the hinge on a top-loader, with backup spots on the cabinet sides and back.