The door latch hook of a front-load washer and the lock opening in the rubber-lined frame beside it, seen close with the door half open.

LG Signature washer
showing dE

dE on the Signature washer means the door is not secured, so the washer will not start or spin.

(844) 398-5711

Mon–Sat, 8am–8pm

  • Door and lid lock
  • Door lock and lid switch repair
  • Source: LG SIGNATURE

Book a visit

Three short steps, about a minute.

or call (844) 398-5711

Before you book,
in this order.

Each step comes from LG SIGNATURE's own guidance for dE on its washers. Follow it to the end: the last card says whether this is a visit.

01

Open the angled door, clear any fabric from the gasket and close it firmly.

02

Start the cycle again.

03

If the message keeps appearing, unplug the washer and book a visit.

Still there?

It usually turns into door lock and lid switch repair. Book with the code and the model number.

What not to do

dE on this model is not the control lock; that shows as CL.

What you may
notice with it.

The washer problems dE tends to arrive with. Answer these at the washer before anyone is booked.

All problems

Where dE usually leads

Door lock and lid switch repair.

Door lock, lid switch or striker · low.

In LG SIGNATURE's own words

The door is not secured.
LG SIGNATURE WM9500H*A owner's manual MFL68005552, Rev.13 (PDF on LG's document server) LG SIGNATURE WM9500H*A owner's manual MFL68005552, Rev.13 (PDF on LG's document server) LG SIGNATURE WM9500H*A owner's manual MFL68005552, Rev.13 (PDF on LG's document server) lg.com product page, LG SIGNATURE WM9500HKA front load washer (Wayback copy, May 2022)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. LG SIGNATURE WM9500H*A front-load washer (owner's manual MFL68005552).

LG SIGNATURE dE washer repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A parent and a child loading towels into an open front-load washer together in a bright laundry room
For the heart of your home.

Questions
about dE.

Can I clear dE myself?
Open the angled door, clear any fabric from the gasket and close it firmly. If it comes back, it needs a visit.
Does the controls-in-the-door design affect dE on the LG Signature?
The manual treats dE simply as a door that is not secured. A door that closes cleanly but still shows dE needs its latch and lock checked on a visit.
My LG Signature shows dE1. Is that different from dE?
The manual lists dE and dE1 under the same door-open message, with the same first step: close and secure the door.

Back to your everyday

Still showing dE?

Book with the code as it appears, the full model number, and whether any water is on the floor — for a code, that is where the diagnosis begins.

(844) 398-5711 Schedule a repair